Frequently Asked Questions

Everything you need to know about shopping at Fangamer Europe.

Where does Fangamer Europe ship from?

All orders placed on our European store are shipped from our warehouse located in the Netherlands, ensuring faster delivery and no customs fees for EU customers.

What is your return policy?

We accept returns on most items within 30 days of delivery, provided they are in their original, unworn, and unwashed condition. Please note that certain items like plushies or mystery boxes may have specific restrictions.

Will I have to pay import duties or VAT?

For orders shipping within the European Union, VAT is included in the price at checkout and no additional customs duties will be charged upon delivery. For non-EU European countries, local taxes may apply.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can also view your order status by logging into your Fangamer account.

Are your products officially licensed?

Yes! We work directly with game developers and creators to design and produce high-quality, officially licensed merchandise that supports the original artists.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like iDEAL and Bancontact.